Overview
Credit System Overview
CareCaller operates on a credit-based system where you purchase credits to use our AI voice companion service. Each minute of conversation consumes credits from your account balance.
Refund Policy
Eligible Refund Scenarios
Technical Issues: • Service outages lasting more than 30 minutes • Audio quality issues preventing conversation • System errors causing credit deduction without service Billing Errors: • Duplicate charges for the same transaction • Incorrect credit amounts added to account • Unauthorized charges on your payment method
Non-Refundable Scenarios
Credits are generally non-refundable for: • Normal usage of the voice companion service • Change of mind after purchasing credits • Unused credits in your account • Dissatisfaction with AI responses (not a technical issue) • Account termination due to policy violations
Refund Process
How to Request a Refund
Step 1 — Submit Request: Contact us within 7 days of the issue occurrence. Step 2 — Review Process: We review your request within 2–3 business days. Step 3 — Resolution: Approved refunds are processed within 5–7 business days. Important: Refund requests must be submitted within 7 days of the incident.
Credits & Cancellation
Credit Expiration Policy
• Purchased credits are valid for 12 months from the date of purchase • Free credits (promotional or referral) expire after 6 months • You will receive email notifications 30 days before credit expiration • Expired credits cannot be restored or refunded
Account Cancellation
To cancel your account: 1. Log into your CareCaller account 2. Go to Settings > Account Management 3. Click "Delete Account" and follow the confirmation steps 4. Your account will be permanently deleted within 24 hours Warning: Account cancellation is permanent and cannot be undone. All remaining credits will be forfeited and conversation history will be permanently deleted.
Contact for Refunds
What to Include
Please include in your request: • Your account email address • Transaction ID or date of purchase • Detailed description of the issue • Screenshots or error messages (if applicable)