Overview
Our Commitment to Privacy
At CareCaller, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice companion service.
Information We Collect
Personal Information
Name and email address (for account creation), date of birth (for age verification), voice recordings during conversations, and usage patterns and preferences.
Technical Information
Device information and browser type, IP address and location data, session duration and interaction logs, and performance and error data.
How We Use Your Information
Service Provision
We use your information to provide AI voice companion services, personalize your experience, process voice interactions, and maintain conversation history.
Service Improvement
We use aggregated data to improve AI response quality, enhance user experience, develop new features, and ensure service reliability.
HIPAA Compliance & Data Security
HIPAA Safeguards
We implement administrative, physical, and technical safeguards to protect your health information in accordance with HIPAA regulations. Your conversations are encrypted and stored securely. AI-generated memories are protected by these same safeguards and are treated as part of your protected information where applicable.
AI Memory
CareCaller automatically extracts and retains selected information from your conversations — such as preferences, ongoing topics, and follow-ups — to provide continuity across future calls. AI-generated memories are derived from your conversations but are separate from raw voice recordings and conversation transcripts, are shared across all CareCaller companions on your account, and are used only to personalize future conversations: to maintain continuity across calls, remember your preferences, continue ongoing discussions, and improve the companion experience. AI-generated memories are not currently viewable or manageable directly within the app; to request access to or deletion of this information, contact our privacy team through customer support.
Data Encryption
All data transmission is encrypted using industry-standard TLS protocols. Voice recordings and personal information are encrypted at rest using AES-256 encryption.
Your Rights & Choices
Access & Control
You can request access to your personal information, update or correct your account information, delete your conversation history, and request account deletion at any time through the settings page.
Communication Preferences
You can opt out of promotional communications, control notification settings, and manage data sharing preferences through your account settings.
Data Practices
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only with your explicit consent, to comply with legal obligations, to protect our rights and safety, or with trusted service providers under strict confidentiality agreements.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Voice recordings are stored securely on Amazon Web Services (AWS S3) and are automatically deleted after 90 days unless you choose to save them. AI-generated memories remain until you delete your account, or until you request their deletion through customer support — they are not subject to the 90-day recording retention window, since they are derived, filtered data rather than raw audio. AI-generated memories are automatically updated or removed as future conversations provide newer or corrected information. Account information is retained until you request account deletion.
Contact
Policy Updates
This Privacy Policy may be updated periodically. We will notify you of any material changes via email or through our service.