HIPAA Privacy Notice
HIPAA Compliance
CareCaller is committed to protecting your health information in accordance with HIPAA regulations. Your conversations and personal health data are encrypted and stored securely. We maintain strict confidentiality standards and comply with all applicable healthcare privacy laws. AI-generated memories (see "AI Memory" below) are protected using the same administrative, technical, and physical safeguards, and are encrypted in transit and at rest.
Data Collection
We collect voice recordings, conversation transcripts, usage data, and AI-generated memory facts (such as preferences, ongoing topics, relationship context, and follow-up items) to provide personalized AI companionship services. For AI Memory, only selected information is retained, not full conversations. This information is used solely for service improvement, personalization, and ensuring quality care delivery. We do not collect unnecessary personal information beyond what is required for service provision.
AI Memory
CareCaller automatically extracts and retains selected information from your conversations — such as preferences, ongoing topics, and follow-ups — to provide continuity across future calls. AI-generated memories are derived from your conversations but are separate from raw voice recordings and conversation transcripts, and are shared across all CareCaller companions on your account. They are used only to personalize future conversations, and are automatically updated or removed as future conversations provide newer or corrected information. AI-generated memories are not currently viewable or manageable directly within the app; to request access to or deletion of this information, contact our privacy team through customer support. They are also deleted entirely if you delete your account.
Data Sharing
We do not share your personal health information with third parties except as required by law or with your explicit consent. Our AI processing partners are HIPAA-compliant and bound by strict confidentiality agreements. Any data sharing is limited to what is necessary for service delivery and is governed by comprehensive data processing agreements.
Your Rights
You have the right to access, modify, or delete your personal data at any time. You may also request a copy of your conversation history, opt-out of data collection, or request data portability. For AI Memory specifically, you can request access to or deletion of your stored memories by contacting our privacy team through customer support, or remove them entirely by requesting account deletion. To exercise these rights, contact our privacy team through the settings page or customer support.
Security
All data is encrypted in transit and at rest using industry-standard encryption protocols. We employ comprehensive security measures including access controls, audit logging, and regular security assessments to protect your information from unauthorized access, disclosure, or misuse.
Terms of Service
Service Description
CareCaller provides AI-powered voice companionship services designed to offer emotional support and conversation. Our service uses advanced artificial intelligence to engage in meaningful conversations while maintaining appropriate boundaries and professional standards.
Credit-Based Billing System
By using CareCaller, you agree to our credit-based billing system where calls are charged per second (1 second = 1 credit). Credits are deducted in real-time during calls. You are responsible for monitoring your credit balance and purchasing additional credits as needed. Unused credits do not expire but are non-refundable.
Acceptable Use Policy
You agree to use CareCaller responsibly and in accordance with applicable laws. Prohibited uses include: harassment, abuse, illegal activities, attempts to circumvent security measures, sharing of inappropriate content, or using the service for commercial purposes without authorization. Violations may result in account suspension or termination.
Medical Disclaimer
CareCaller's AI companion is not a substitute for professional medical, psychological, or therapeutic advice. If you are experiencing a mental health crisis, please contact emergency services or a qualified healthcare professional immediately. Our service is designed for companionship and emotional support, not medical diagnosis or treatment.
Age Requirement
You must be at least 18 years old to use this service. If you are under 18, please seek appropriate support services designed for your age group. We do not knowingly collect personal information from individuals under 18 years of age.
Service Availability
We strive to maintain high service availability but cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or force majeure events may temporarily affect service availability. We will provide reasonable notice of planned maintenance when possible.
Account Termination
You may terminate your account at any time through the settings page. We reserve the right to suspend or terminate accounts that violate these terms or engage in harmful behavior. Upon termination, your data will be deleted in accordance with our data retention policies, except as required by law.
Limitation of Liability
CareCaller's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount paid by you for the service in the preceding 12 months.
Changes to Terms
We may update these terms from time to time. Significant changes will be communicated via email or through the application. Continued use of the service after changes constitutes acceptance of the updated terms. We recommend reviewing these terms periodically.
Contact Information
If you have questions about these terms or our privacy practices, please contact us through the settings page in your CareCaller account, via our customer support system, or for privacy-related inquiries, contact our Data Protection Officer.